We are sorry for any trouble you are experiencing with our products, and we promise to do our best to resolve it!

What do I do if I have an issue with my order?

If you are having problems with a product, please get in touch with our support email support@qontrol.co.uk. We will provide as much assistance remotely when possible. If we believe your items need to be returned to us for an assessment, we will send you our RMA form for you to fill out which will provide further details for the next steps.

Will my repair cost me?

We will repair any faulty product for free with an invoice date within the last 3 years. 

Can I include other items I want looked at when I send my repairs back?

We will only repair (and take liability for) what has been agreed on the signed RMA form we return to you. Any other items included will be shipped back without assessment.

How long will my repair take?

We aim to complete all repairs and return items within 3 months of receiving them.