The product I would like is not in stock. Do I need to wait until it is?

No! If any products are shown as out of stock on our website, we are either awaiting a delivery from our supplier, or can order for you. Please contact us at sales@qontrol.co.uk if you have any questions about items that are not in stock.

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Are there discounts for larger orders?

Yes, discounts are possible for larger orders of Q8 drivers. Please see our Driver Pricing or contact us for more details.

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What is the lead time on products?

Items that are in stock can be despatched within 1-2 weeks from order/payment. If the requested item is not in stock, it will typically be despatched within 4-6 weeks from ordering. Contact sales@qontrol.co.uk for additional details.

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What methods of payment are accepted?

We strongly prefer bank transfers for payment, but if this is not possible, please contact us at sales@qontrol.co.uk for additional payment methods.

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How long does shipping usually take?

For international orders, we use UPS Express Saver, which is normally 2 days for delivery. However, this does not include any import customs delays in the destination country, which we cannot control. For this reason, it will sometimes take longer for customers to receive their orders.

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How much does shipping cost?

For non-UK orders, we use UPS Express Saver 2-day, and will cost £80.00.

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Which interposer do I need?

If you would like to purchase an interposer, the type depends on how your chip is set up. The interposer connects to the device usually via flat-flex cables (FFC) that are either 40- or 50-way. The interposer you need depends on which connector your device presents – 40-way FFC, 50-way FFC, or 26-way IDC/0.1″. Contact us at support@qontrol.co.uk if you are unsure.

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What is an interposer and do I need one?

The interposer with patch-panel allows you to connect your dock to your device via flat-flex cables (FFC) or other connectors. The patch-panel allows you to reconfigure the wiring between the driver and your device. For example, if only certain device pins are wire-bonded, you can connect to those instead of those that are not wire-bonded. It also provides mechanical stability as it gives an anchoring point for the various cables – if a cable is pulled out from the dock, it will not affect the device.

It is not necessary to purchase an interposer from us. Because you may know how you want to connect your dock to your device, you may be able to do it yourself or find a way that works better for your system.

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Do I need to buy a dock with my driver?

By buying our docks, you save yourself the trouble and can have the peace of mind that everything will work together. However, you can make your own if you wish. We use standard connectors and pinouts in our data sheets. Contact us at support@qontrol.co.uk for help.

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